Payments can be made by PayPal, credit cards or bank transfer. For customers outside of Austria, we suggest to pay by PayPal or credit card. In general this is the most cost effective and fastest way to get your order. All prices include V.A.T. (0 %) – small business regulation Austria!
that all necessary data will be recorded in our computer system, and will not be disclosed to third parties.
To satisfy our customers completely, claims and exchanges of any other kind will be accepted within 4 weeks of invoice date. Please put the invoice, or even better a copy of the invoice, into the shipment. We cannot accept returns of certain items, including any CD or DVD that has been opened (taken out of its plastic wrap). We will accept returns only if all postal charges are paid by sender. Audio-visual products will not be replaced unless there is a defect in the production. So please give a short statement for returning the goods. Discrepancies between the colour of the pictures on the webshop and the colour of the delivered products are results of a technical process and do not present any defect.
Usually we deliver your order within 7 days (within the EU). We will do our best to deliver all items of your order to you at once so you do not have to wait for an article to arrive. In addition to that the mail delivery service needs time to get the package to you, please keep in mind that we do not have any influence on that. Delivery to some destinations can take up to 3 weeks!!!! This is out of our force -- those countries are f.i. Italy, Belgium, Spain,...
Make sure that you accept only undamaged parcels from the postal service; in case of doubt, open it in the presence of the postman. Never accept damaged parcels, because of showing the will to take damaged goods with this behaviour. If there are some problems or discrepancies, please write down the name of the postman.
Special offers are only valid as long as they are in stock. We reserve the right to change the prices if necessary. Alterations and mistakes subjected.
These order conditions are valid for all orders. By sending your order, you accept these conditions. We are not able for the suitability of our products for a particular purpose. You have to inspect the products immediately after delivery. All delivered articles remain the property of Serenity until they are paid completely. If one of the above mentioned stipulations become invalid all other stipulations will still be valid. All conditions and moreover all contracts of sale are subjected to Austrian law.
We try to bring down the costs to the possible lowest which is € 4,00 - € 8,00 within Austria, € 5,00 - € 13,50 within EU, € 10,00 - € 22,00 for USA and other international destinations (depending on the items & total amount of your order). All other countries not listed in the shop system - please get in contact with us for specific costs! For extraordinary orders (for instance 5 CDs, 2 Hoodies,...) we prohibit the right to charge extra delivery costs (which never happened till today ;-))!